Computer Management Specialist

Огляд

The USAID Mission to Ukraine is responsible for the development, implementation and oversight of USAID-funded programs operating throughout Ukraine. USAID development assistance promotes Ukraine’s transition to a democratic, prosperous, stable, healthy country united in its European aspirations.

The Computer Management Specialist position is located within the Regional Executive Office, USAID/Ukraine directly responsible with Information Technology (IT) Team members for providing overall data, word processing and telecommunication services to the Regional Mission.

Обов'язки

1. IT Systems Operations (40%) :

• establishment of security controls for the protection of records and files located on servers;
• responsibility for the initial installation and configuration of server-based computer systems and maintaining both hardware and software;
• responsibility for the integrity of computer systems;
• working with back-up system programs and data files, as well as providing continuing hardware and software operational support to computer users.
• interfacing with service engineers and maintenance personnel to ensure equipment is properly operating.
• responsibilities for ongoing computer operations in a server and PC/Laptop environment utilizing complex databases, integrated software, and telecommunications.

2. IT Business Process Development (30%) :

• developing streamlined computer solutions that will enable staff to process complex data and information efficiently in a timelier manner
• working closely with line staff to acquire a deep understanding of workflow requirements in each section as well as the inter-relationships of data flow from one section/office to another
• creating innovative computer-based business solutions that will reduce processing time, enable staff to work smarter, and provide a more efficient and effective flow of information within and outside the Regional Mission.

3. Applications Support (15%):

• responsibility for certain aspects of the support of USAID's PC/Laptop-based and Windows-based applications systems, including complex applications developed by USAID/Washington, and other United States Government (U.S.G.) agencies.
• assistance to users when necessary, the installation of new applications and subsequent updates, performance tuning of software and hardware to ensure maximum efficiency of systems throughput, disk storage utilization, and user response time.
• maintaining appropriate user access. Includes support of complex server-client type applications like E2, and Documentum/ ASIST, etc.

4. Maintenance and Repair of Hardware and Procurement (15%):

• maintenance and repair of hardware and software, ensuring smooth interaction with USAID/Washington, local vendors, and other U.S.G. agencies.
• highly skilled in troubleshooting technical problems, exercising independent judgment to determine the source of issues, and taking corrective actions independently in most instances.
• scheduling maintenance independently and providing advice to management on maintenance needs to ensure uninterrupted computer operations for the USAID Mission.
• maintaining manual and automated logs and records of all maintenance activities, and submitting periodic reports to USAID/Washington regarding the installation and maintenance of all installed hardware.
• participating with Mission Management in the selection, procurement, and utilization of IT hardware and software.
• assisting the Systems Manager in maintaining all paperwork related to the procurement and receipt of hardware and software, as well as assembling and installing PC/Laptop systems and software.
• notifying M/CIO of the maintenance and operational status of all equipment and software received at the Mission.
• executing and maintaining all required reports and system logs.

The contractor is eligible for temporary duty (TDY) travel to the U.S., or to other Missions abroad, to participate in the "Foreign Service National" Fellowship Program, in accordance with USAID policy.

Вимоги

• education: at the minimum a bachelor’s degree in a field related to Information Technology, such as computer science, information systems management, computer engineering, or a relevant field is required.
• work experience: a minimum of five (5) years of responsible experience in operating networks, computers, computer support, and programming. Experience in working with MS Windows Servers/Network administration as well as Laser Printers and Scanners.
• language proficiency: level IV (Fluent) of English-language speaking/reading capability. Fluency in Ukrainian languages (speaking, writing, and reading) is also required.

Умови

• full time (40 hours)
• work in Kyiv, Ukraine
• one-year contract with the possibility of extension
• market value: Basic Annual Rate (in U.S. Dollars): $32,180-41,841
• benefits:
  • health and life insurance coverage: provided under the Compensation Plan
  • Defined Contribution Plan: upon separation, a lump sum benefit equal to 12% of the basic salary earned for the duration worked under the appointment
• allowances (as applicable):
  • meal allowances: annual amount is $853 for employees working on a full-time basis
  • family allowances: the mission provides a child allowance. Grants amounts are subject to change as determined by the Ukrainian State Budget Law
  • unique conditions of work allowances/benefits: 10% of Basic Rate. Additional information may be provided to the selected offeror at the time of the salary offer
• taxes: apply and are deductible as per the Ukrainian government regulations