Вакансія
Forward Customer Success Manager
Огляд
Intelic is a fast-growing Amsterdam-based software company developing advanced solutions for unmanned systems in the defense sector. The company creates intelligent software that improves speed, coordination, and reliability for mission-critical operations.
The Forward Customer Success Manager will strengthen Intelic’s presence in Ukraine by working directly with military stakeholders and partners, ensuring effective adoption and long-term value from Intelic’s solutions.
Обов'язки
- cultivation of strong relationships with Ukrainian military end users and key partners
- enablement of effective product usage, including execution of train-the-trainer programs
- support of the Field Support Engineer with onboarding, testing, pilots, and integrations
- leadership of onboarding processes from a relationship and training perspective
- collection and structuring of user feedback for Product and Engineering teams
- identification and communication of emerging user needs and product gaps
- resolution of common customer incidents related to hardware, software, and deployments
- collaboration with Field Operations and Engineering to improve product enablement
- acting as a local extension of the Customer Success Lead
- support of collaboration between local stakeholders and Intelic global teams
- strengthened Intelic presence in Ukraine through trusted relationships
- effective training and enablement of end users in real operational conditions
- regular collection of structured user feedback for product improvement
- smooth execution of onboarding, pilots, and integrations
- recognition as a reliable and trusted point of contact in Ukraine
Вимоги
- prior involvement with UAVs, drones, ground control systems, or military technology (strong advantage)
- experience in training delivery or user onboarding, especially in technical environments
- strong communication and interpersonal skills
- high level of digital literacy and experience with software platforms
- ability to work independently and navigate ambiguity in field conditions
- native or fluent Ukrainian language skills
- professional proficiency in English
- proven experience in customer success, account management, or partner engagement
- existing military or defense-related network in Ukraine (advantage)
- strong motivation and goal orientation
Умови
- full-time position with official employment
- competitive salary based on interview results
- on-site work in Kyiv with regular travel
- opportunities to work on an innovative and impactful product
- reservation from mobilization
- 25 vacation days per year
- travel reimbursement
- dynamic and engaging work environment
- collaboration with talented engineers and defense experts
- participation in a pivotal growth stage of the company
- involvement in real-world field-testing
- contribution to mission-critical defense technology
- engagement in innovative engineering challenges