Вакансія
IT Applications Specialist UPD: vacancy is closed
Огляд
- CRDF Global — an independent nonprofit organization that promotes safety, security, and sustainability through international development and foreign assistance missions in over 120 countries. Organization is a recognized leader in strategic capacity building programs that combine technical expertise with flexible, locally driven solutions across the areas of CBRNE security and non-proliferation, global health, strategic trade controls, cybersecurity, innovation, and international professional exchanges.
- The IT Applications Specialist plays a crucial role in delivering comprehensive on-site and remote IT system support. An ideal candidate for this position is proficient in troubleshooting technical issues, conducting in-depth data analysis to identify root causes, and promptly addressing end-user support requests. Moreover, the role entails collaborating with various teams, including business stakeholders, IT professionals, and external vendors, to identify, analyze, and optimize business processes for automation using RPA technologies.
- Based in CRDF Global's Kyiv office, this role extends support to offices in the EE Hub (currently Ukraine and Poland) and Central Asia. The IT Applications Specialist works closely with the ServiceDesk and Systems Administration teams to efficiently resolve client issues and enhance the efficiency of our business systems.
Обов'язки
- monitor and promptly respond to support tickets
- document technical notes for the escalation or resolution of service requests
- troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk
- collaborate with business stakeholders to identify automation opportunities within Microsoft 365
- design and develop automation solutions using Power Automate, SharePoint, and Microsoft Teams
- automate repetitive tasks and processes to improve efficiency and reduce manual effort
- develop and maintain documentation for automation solutions, including workflows, user guides, and training materials
- monitor and maintain existing automation solutions to ensure optimal performance and reliability
- provide technical support and troubleshooting for automation solutions
- stay current with industry trends and best practices in Microsoft 365 automation
Вимоги
- bachelor's degree in an IT-related field
- 5 years of desktop support or systems administration experience
- proficiency in Windows environments, including desktop builds, fixes, repairs, and software installations
- understanding of Azure and AWS cloud environments
- ability to independently investigate and implement solutions to technical issues
- experience with technology lifecycles and refresh processes
- outstanding customer service and communication skills
- ability to multitask, answer a call, research solutions, exhaust all resources and coordinate support issues to ensure timely solutions
- ability to communicate and interact effectively as a member of a team, within a global organization, with multiple levels of internal management and staff
- fluency in Ukrainian and English
- valid work authorization in Ukraine
- experience with Active Directory, Azure Active Directory, Data Warehouse, Microsoft SQL, Endpoint Management
- strong expertise in Power Automate, SharePoint, and Microsoft Teams will be an advantage
- experience with Microsoft Graph API, Power BI, and other related technologies will be an advantage
- knowledge of HTML, CSS, JavaScript, Python, Adobe Photoshop, Illustrator, Sketch will be an advantage
- experience working in an international environment will be an advantage
- several years of experience in automation architecture, design, and implementation, preferably in complex enterprise environments will be an advantage
- experience with process analysis, workflow design, and system integration will be an advantage
- proficiency in RPA tools (such as UiPath, Automation Anywhere, or Blue Prism), programming languages (such as Python or Java), and data integration technologies will be an advantage
- experience in building custom APIs using serverless architecture with Azure Functions to integrate RPA solutions with existing systems and infrastructure will be an advantage
Умови
- full-time job with official employment + 28 days of annual leave + sick leaves
- hybrid work schedule (working hours 10am to 6:30pm)
- flexible work environment
- medical care package / life insurance
- educational reimbursement program