Огляд
- The eight-year USAID Democratic Governance East (DG East) Activity aims to strengthen the connection and trust between citizens and their government in eastern and southern Ukraine by promoting an inclusive civic identity and common civic values and addressing the divisive impacts and the consequences of the ongoing full-scale invasion of Ukraine. DG East works to (1) develop greater acceptance of a shared civic culture based on common values and understandings, and to (2) increase participation to improve Ukraine’s governance and reform processes and help to resolve community problems. DG East activities are implemented across four regional portfolios and an office in Kyiv.
- The IT Expert will provide technical support for DG East's IT systems and equipment, supporting employees in Kyiv and remotely across Ukraine.
Обов'язки
- troubleshoot system, endpoint, and network issues by diagnosing and resolving hardware, software, or network faults
- install, configure, and maintain computer hardware, operating system smartphones, and applications
- provide prompt technical support and training to project personnel
- maintain and manage software and hardware related to servers, firewalls, switches, computers, laptops, printers, and scanners
- oversee the regular maintenance and cleaning of project laptops, printers, and other equipment
- collaborate with Chemonics’ home office IT teams to ensure compliance with IT policies and procedures
- ensure that project IT systems adhere to Chemonics’ IT Security Standards
- manage devices within Azure Active Directory and Microsoft Endpoint Manager, including adding or removing devices
- reset users’ passwords and multi-factor authentication (MFA) settings as needed
- respond to endpoint protection security alerts, escalating issues when necessary
- address unauthorized software and respond to security incidents involving project equipment
- administer and maintain the local area network (LAN), including switches, access points, and firewalls
- manage IT equipment, including inventory control, software updates, updates, and version management
- research new IT applications to enhance office efficiency
- review project budgets related to IT equipment procurement, assist program staff in developing equipment lists to meet partners' needs, and draft technical specifications and scopes of work (SOWs) for IT equipment and services procurement
- perform additional tasks as required
Вимоги
- minimum 5 years of experience in information technology
- experience with Office 365 services
- experience with identity providers (IdP) like Microsoft Active Directory/Azure Active Directory
- skilled in configuration management systems like Group Policy, SCCM, Microsoft Endpoint Manager
- experience in networking fundamentals (LAN/WAN), preferably on Meraki products
- strong English communication skills (oral and written)
- ability to work in a team and independently with minimal supervision
Умови
- the timeframe for this assignment is from on/about November 1, 2024, through on/about October 31, 2025
- work in Kyiv, Ukraine and could also include regional travel
APPLICATION INSTRUCTIONS:
- interested and qualified candidates should send their CV
- interested and qualified candidates should follow the LINK and fill out the attached form
- deadline for the Communications Interns is November 4, 2024
- candidates must ensure that CV does not include a photograph, date of birth and/or marital status information