Junior Customer Success Manager

Огляд

Precoro is a Ukrainian product-based company that empowers businesses to leverage their procurement and spending operations. Precoro helps customers from more than 80 countries to transform their purchasing experience by replacing Excel spreadsheets, paperwork, and manual processes.

Обов'язки

• management of accounts from the point of sale to product adoption
• educating new customers about the product and services
• supporting customers through emails, video calls, and sometimes phone calls
• conducting kickoff meetings and gathering requirements
• helping customers with initial product setup as well as the changes after implementation
• fostering long-term relationships with the key stakeholders and decision makers
• collaboration with sales and QA teams to ensure seamless onboarding
• translation of customer feedback into clear and executable product requirements
• work in cooperation with Customer Success Managers to ensure high adoption
• collecting data and monitoring metrics to improve current processes
• developing and maintaining an expert-level understanding of the Precoro product

Вимоги

• can-do attitude, optimistic outlook, and drive to work efficiently
• organizational skills to connect and work with various stakeholders
• excellent written and spoken communication skills
• proficiency in English (B2)
• ability to research, analyze, and structure information
• hands-on experience with Excel or Google Sheets to work with metrics and data
• enthusiasm about tech and the ability to solve basic issues related to apps and PCs
• experience with supporting customers from the UK, US, and Europe will be an advantage
• basic understanding of business and finance processes will be an advantage
• education related to economics, finance, management, or similar will be an advantage

Умови

• work in Kyiv/Warsaw or remotely
• full-time employment
• trust-based management style and ownership culture
• coverage of relocation costs
• flexible paid time off policy
• compensation for additional training
• coverage of coworking fees
• medical insurance (after 6 months of cooperation)