Senior ICT Assistant

Огляд

The OSCE Support Programme for Ukraine (Programme) has been established in order to continue supporting the Ukrainian Government’s reform efforts and mitigating the increased risks to civilians caused by the war against the country. The objective of the Programme - and therefore of all its projects - is to support Ukraine across all three OSCE dimensions on the government’s reform efforts and on the evolving risks to civilians caused by the war, thus ensuring that the OSCE’s work conducted over the past three decades and in the future, continues to impact positively the institutions and people of Ukraine and that Ukraine’s comprehensive security is enhanced in line with the OSCE commitments.

The incumbent works in the Procurement Unit of the SPU and provides administrative support in overall operational process and implementing project activities within the SPU and the “Enhancing Co-ordinated and Analytical Approaches to Investigating Serious Crimes, Particularly Related to Missing Children” project in particular, including procurement of required goods, services and works.

 

Обов'язки

• administering and maintaining the Programme’s ICT hardware and software, including but not limited to, configuration updates, user administration, hardware maintenance, and management of ICT equipment assets assigned to the Programme
• supporting the release of ICT hardware and software to the Programme using standard ICTS processes: receiving hardware and software, carrying out testing in the local environment, deploying changes, and providing user training
• assisting in preparation and maintenance of the Programme’s ICT budget, supporting the acquisition of ICT equipment and services, and tracking and reporting upon ICT expenditures
• ensuring the Programme’s compliance with all ICT-related policies and procedures
• acting as ICT service desk assistant for the Programme and assisting Programme personnel with ICT service requests and incidents
• providing support together with the OSCE Central Europe Shared Service Centre and ICTS according to standard OSCE IT Service Management processes such as incident management, service request management, and change management
• performing other duties as required

Вимоги

• secondary education, supplemented by certified studies in computer science
• minimum of 6 years of experience in tier/level 1 ICT user support
• minimum of 3 years of experience in system and network administration
• experience with LAN/WAN networking, Microsoft Active Directory, and Windows Server 2022 (and above) file/print services
• experience in desktop software support and troubleshooting, including Windows 11, Office 2021, Adobe Acrobat Standard, and Adobe Creative Suite
• proficiency in writing ICT technical documentation and training materials, and experience providing ICT user training
• professional fluency in English and Ukrainian with strong communication skills (both oral and written)
• demonstrated gender awareness and ability to integrate a gender perspective into tasks
• ability and willingness to work as a team member, with individuals from diverse cultural, religious, and political backgrounds, maintaining impartiality and objectivity

Умови

• full-time position
• work in Kyiv / alternative working arrangements are provisionally in place
• monthly remuneration, subject to social security deduction, is USD 1,954 as per the relevant OSCE salary scale; the salary payment is effected in EUR
• social benefits will include participation in the Cigna medical insurance scheme and the OSCE Provident Fund